Suggestion Box

Overview

The Suggestion Box feature in Wrenly offers organizations a structured way to gather and manage employee feedback effectively. This guide will take you through the launch/setup process for admins, how to use the suggestion box for both admins and employees, as well as its AI capabilities, data export options, and culture score analysis.

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Launch and Setup

1. Launch the Suggestion Box: Admins can activate the suggestion box feature within their organization.
2. Configure User Groups: Create user groups by uploading a template or configuring them manually.
3. Create a Feedback Channel: Establish a private feedback channel where all suggestions will be directed.
4. Modify Settings:
   • Enable or disable the suggestion box for specific user groups.
   • Award points for exceptional feedback.
   • Create custom hashtags to categorize feedback effectively.
5. Send Announcement: Once the suggestion box is configured, inform your team about its launch.
6. Multiple Suggestion Boxes: Based on the user groups in the organization, multiple suggestion boxes can be created to handle feedback.

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How to Use the Suggestion Box

For Admins

• Share the Public Link: Distribute the public link to the suggestion box with your team.
• Manage Feedback: Access, manage, and filter feedback collected from employees at Manage Feedback.
• Feedback Interaction:
  • Mark feedback as read.
  • Reply to feedback either privately or publicly.
  • Share feedback publicly for visibility with the team.

For Employees

• Submit Feedback: Employees can provide feedback anonymously or non-anonymously through the suggestion box.
• Submit Feedback without signing in: Access the web suggestion box to submit feedback.
• Public Sharing Option: Choose whether your message can be shared publicly if leadership decides to do so.
• Categorization: Utilize predefined tags to classify your feedback.
• Follow-up: After submission, an anonymous thread link will be provided for follow-up with leadership.
• Email Notifications: If an email is provided, employees can receive replies to their feedback via email.
• Visible Feedback: Once shared publicly, the feedback will be visible on the employee feed, allowing other team members to upvote and comment.

AI Capabilities

Feedback Analysis

The system intelligently analyzes feedback to determine its helpfulness and provides insights on why particular feedback may be deemed valuable.

AI-Driven Suggestions

• AI assists employees in crafting their feedback messages, suggesting structured formats based on message category and sentiment.
• It also offers admins suggestions on how to effectively respond to certain types of feedback.

Data Export and Reports

Exporting Data

Admins can export feedback data in CSV format for further analysis or reporting purposes.

Culture Score Analysis

Culture score reports summarize feedback themes and perform sentiment analysis, providing essential insights. These reports highlight categories such as well-being and management, which are crucial for organizational development and strategic planning.

Conclusion

The Suggestion Box feature by Wrenly empowers organizations to collect and address employee feedback efficiently. By following this guide, both admins and employees can leverage this tool to foster a culture of open communication and continuous improvement.